Return & Exchange

At Looeco Nature, we currently serve customers in Saudi Arabia and the United Arab Emirates, including Dubai. All products undergo strict quality inspection before shipment.

1. Returns

You may request a return within 14 days of receiving your order. Items must be unused, unwashed, in their original condition, and returned in the original packaging.

2. Exchanges

You may request an exchange within 7 days of receiving your order. Items must be unused, unwashed, in their original condition, and returned in the original packaging.

3. Quality-Related Returns and Exchanges

If a product has a confirmed quality defect, we will provide a free return or exchange. Please contact us with your order number and supporting photos or videos.

4. Non-Quality-Related Returns and Exchanges

For returns or exchanges unrelated to product quality, the customer may be responsible for return shipping costs.

5. Handling of Returned Items

Returned products will not be resold. Items suitable for donation may be donated responsibly, while other items will be handled in an environmentally responsible manner.

6. Allergic Reactions

If an allergic reaction occurs during product use, supporting documentation from a hospital or medical institution may be required.