Terms of service
At Looeco Nature, we are committed to providing warm, reliable, and environmentally responsible service to customers across the United Kingdom, Saudi Arabia, and the United Arab Emirates. This Service Policy outlines our service standards, customer support, and responsibilities when you shop with us.
1. Customer Support
Our support team is available through email and social platforms.
We aim to respond to all inquiries within 24–48 hours (excluding holidays and peak seasons).
Urgent issues—such as shipping delays, order changes, or payment problems—will be prioritized.
Contact Email: hello.looeco@gmail.com
2. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Processing times may be extended during holidays or high-demand seasons.
If order details are unclear or incomplete, we will contact you for confirmation.
If we are unable to reach you within 7 days, your order may be cancelled and refunded.
3. Shipping Service
We ship to the following regions:
United Kingdom
Saudi Arabia
United Arab Emirates
Shipping Notes
We partner with trusted international carriers and dedicated shipping lines.
Shipping methods are automatically matched to the fastest and most reliable option based on your destination.
Delivery times vary depending on customs procedures, global flight schedules, and local delivery services.
Some destinations may require additional import duties or taxes according to local regulations (DDP routes include taxes when applicable).
For more details, please refer to our Shipping Policy.
4. Product Quality & Packaging
All items undergo strict quality inspection before shipping to ensure they are free from defects.
We use eco-friendly packaging materials to reduce waste and protect your products during transit.
5. After-Sales Service
Our after-sales service follows the guidelines outlined in our Refund & Return Policy.
5.1 Quality Issues
If an item has a manufacturing defect, customers may request a free return or exchange within 7 days of receiving the order.
5.2 Non-Quality Returns
For returns or exchanges unrelated to product defects, customers may be responsible for return shipping costs.
5.3 Handling of Returned Items
To uphold our environmental commitment:
Returned items are disposed of responsibly.
Items returned without defects are donated to those in need and will not be resold.
5.4 Allergic Reactions
In cases of allergic reactions during product use, customers may be asked to provide documentation from a certified medical institution.
Full details can be found in our Refund & Return Policy.
6. Scope of Service
We provide support for:
Product consultation
Order placement and updates
Shipping and logistics tracking
Returns and exchanges
Special requests (case-by-case evaluation)
Guidance on store policies
Requests outside our standard service scope will be reviewed individually.
7. Limitation of Responsibilities
While we strive to provide reliable and accurate service, Looeco Nature is not responsible for:
Delays caused by customs, airlines, or courier partners
Issues caused by incorrect address information provided by customers
Force majeure events such as extreme weather, natural disasters, or global transport disruptions
Color or texture differences due to device or monitor variations
We will always do our best to offer solutions when unforeseen issues arise.
8. Policy Updates
Looeco Nature reserves the right to modify or update this Service Policy at any time. Changes take effect immediately once posted on our website.
9. Contact Us
For questions or assistance:
Email: hello.looeco@gmail.com
Business Hours: Monday–Friday
