Returns & After-Sales Support

Damaged, incorrect, or incomplete orders

Please contact customer service within 24 hours of delivery and provide:

• Your order number
• Clear photos showing the damage, incorrect item, or missing contents
• A video clearly showing the condition of the item and package

Please keep the item and all original packaging until your case has been resolved. Requests submitted after 24 hours may not be accepted.

Return period and conditions

You may request a return or exchange within 7 days of delivery.

You must contact us and receive authorization before sending an item back. Unauthorized returns or exchanges may not be accepted.

Items must be unused, unaltered, and undamaged, with all original labels, accessories, and certificates included. They must also be sent back in the original packaging or packaging that provides an equivalent level of protection.

The customer is responsible for all return or exchange shipping costs.

Products that cannot be returned or exchanged

Except in cases involving confirmed defects, shipping damage, or incorrect items, the following products are generally not eligible for return or exchange:

• Customized or engraved products
• Products modified at the customer’s request
• Gift cards
• Opened personal-wear items
• Products clearly marked as final sale

This policy does not limit any mandatory consumer rights that apply in the customer’s country or region.

Contact us

To request assistance or return authorization, email hello.looeco@gmail.com and include your order number.